Whitford City Family Practice Hours:
Call the practice to arrange an appointment or book online:
Monday 7am - 11pm, Tuesday 7am - 11pm, Wednesday 7am - 11pm, Thursday 8am - 11pm, Friday 7am - 6pm, Saturday 9am - 8pm, Sunday 9am - 5pm
Medical services we offer
- Open 7 Days a week
- Chronic illness treatment; some examples for chronic illnesses which we manage is hypertension, diabetes, hypercholestermia, COPD and asthma.
- Organising your management plan and team care plan.
- Skin Cancer Check/Skin cancer surgery (with regular check and keeping a photo of your skin lesions so we are able to follow up regularly and notice any early changes)
- Immunisations (children and adults and children health assessment)
- Cosmetics and anti-aging treatment (anti aging treatment ,wrinkle treatment that includes filler and botulin toxins)
- Women's health
- Travel Medicine
- Pre-employment medical examination and driving license medical examination.
- Pathology collection centre
Pre-employment Medicals and Driving Licence Medicals
These are not covered by Medicare and will be charged at the current Practice rates. Please ask for details.
Surgery and Dressings
There might be a cost involved for consumables used during these types of procedures.
Please ask the Doctor or Nurse prior to any procedure if any out of pocket expenses will be incurred .
The Skin Cancer Clinic
Whitford City Family Practice has a state of the art skin cancer/mole mapping machine. This machine enables us to keep an accurate photographic comparison from check-up to check-up and see if any changes are taking place. On most days we have dedicated times for skin cancer removal and undertake the surgery right here at our premises. All our doctors have done extensive studies in skin cancer surgery.
Non-Surgical Advanced Skin and Anti-Aging Treatments
All our treatments are performed by or directly monitored by your treating doctor.
Chemical skin peeling promotes healthy changes in your skin and helps to reduce the visible signs of ageing.
Botulinum toxin fillers
As we age, wrinkles become more noticeable. These injections work on supporting muscles and plump up the skin, and this flattens the appearance of wrinkles.
Many aging and anti wrinkle treatments are available so come and see our doctors to discuss the treatment type and options that will suit your skin.
Contact our Practice Manager on Tel: 08 9404 4400
Our Practice Nurses are available for immunisations, dressing, care plans and other general non specific medical advice. Tel: 08 9404 4400
Whitford City Family Practice is a Bulk Billing Practice available for all patients who hold a valid Medicare card.
If you do not hold a current Medicare card, the consultation fee will be:
Monday to Saturday $62.00
Management of Personal Health Information
Whitford City Family Practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. The Practice adheres to the National Privacy Principles Act and the Health Records and Information Act.
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment. Please ensure your contact details are up to date.
NON URGENT RESULTS
Our Practice Nurse will contact you via telephone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment. Please ensure your contact details are up to date.
If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
We will not give out any results over the telephone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment. Please ensure your contact details are up to date.
Confidential information is not included in these letters. All personal information is stored on a program specific, encrypted computer data base.
Whitford City Family Practice is committed to supporting the Doctors, Nurses and Administration staff to participate in on-going education.
DID NOT ATTEND (DNA) AND CANCELLATION POLICY
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per consultation or if a double consult a fee of $80, that is not attended or not cancelled within 4 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns please speak Reception staff.
Please ring 08 9404 4400 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at firstname.lastname@example.org Tel: 08 9404 4400 Fax: 08 9307 1997
All emails are stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.
For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
Armadale Hospital After-Hours GP, 3056 Albany Highway, Armadale WA 6112, Phone: 9391 2285 Or Dial-A-Doctor bulk-billed locum service on 1300 030 030 for home visits.
For after hours emergency medical attention, please contact EMERGENCY 000 or alternatively seek the nearest Hospital Emergency Department:
When the surgery is closed you can attend Joondalup Hospital Tel: (08) 9400 9400
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583
Staff at Whitford City Family Practice
Dr. Rafik Mansour FRACGP, DCH (Diploma of Child Health), AMC, MBBcH (Director of Whitford City Family Practice)
Diploma of Child Health, Westmed Hospital, Sydney
Fellowship of Royal Australian College of General Practitioners
Australian Medical Council Certificate, Perth (AMC)
Bachelor of Medicine and Surgery, faculty of Medicine, Ain Shams university , Egypt.
• Worked as registrars medical educator with Remote Vocational Training Scheme (RVTS)
• AMC exam educator with both RVTS and RACGP
• Examiner with the Royal Australian Collage of Medical Practitioner.
Western Australian Country Health Service Quality Award
Work in progress:
Diploma of Diabetes Mellitus, Cardiff University, England
Areas of interest:
• Chronic disease management specifically, Diabetes Mellitus, its complications and chronic kidney disease
• Paediatric and child health.
Dr Rafik is married with 3 children 8,3 and 2 years old. He is passionate about the quality of medical care and the importance of the continuous quality improvement of health service delivery.
Dr. Michael Gendy: MBBch, FRACGP
Dr Gendy is a General Practitioner from Egypt. He graduated in 2002 and emigrated to Australia in 2008. He has done extensive studies in skin cancer and cosmetics.
He is a family man and married with two young children. He is a keen soccer player and enjoys music and dancing.
Dr Michael Khalil (FRACGP, MBBcH, AMC)
Fellowship of Royal Australian College of General Practitioners (FRACGP)
Australian Medical Council Certificate, Perth (AMC)
Bachelor of Medicine and Surgery, Faculty of Medicine, Cairo University, Egypt
• AMC exam educator with Remote Vocational Training Scheme (RVTS)
• Supervisor and GP trainer with WA General Practitioner Education and Training (WAGPET) trainee GP registrars.
Western Australia Country Health Service Medical Champions Leadership
Areas of interest:
General Medicine and chronic diseases management and GP Management Plans
Cardiac ECG & respiratory assessment
Skin cancer check and procedures
Men and Women’s Health (e.g. pap smears, sexual health, contraception, Implanon insertion and removal)
Paediatrics (Healthy Kids Check)
Pre-employment/Insurance Medicals, Occupational health
Dr Nadia Mafi
Dr Mafi graduated from Tehran Azad University in Iran in 1999. She worked as a GP and Emergency Medical Officer for more than 16 years.
She enjoys music, drawing and playing Sudoku.
English and Farsi
• Medical Doctorate, Tehran Azad University, Iran, 1999
• Australian Medical Council Certificate (AMC), Brisbane, 2013
• Master of Health Management, QUT, Brisbane, 2015
Areas of interest:
• Women's Health, Pap Smears, Breast Examination, Contraception, Sexual Health
• Chronic Disease Management via Care Plans and EPC Allied health referrals
• Mental health (Depression, Anxiety)
• Travel medicine
• Antenatal Shared Care
• Health care for the elderly
Dr Arthee Yogendran FRACGP DCH MBBS BA (cantab MA (cantab)
Dr Arthee trained in the UK at Cambridge University & University College London. After working in the UK for 2 years she moved to Australia and hasn’t looked back!
Areas of interest:
• Women’s health
• Children’s health
• Chronic medical conditions
Dr Arthee does a number of procedures including Mirena and implanon insertions and skin cancer removal.
She enjoys scuba diving, traveling, cooking and reading in her free time.
Sam Pierce. BSc Physiotherapy, BSc Chemistry
At Resolution Physiotherapy we specialise in foot and lower limb injuries as well as treating back, neck and shoulder pain.
Resolution Physiotherapy Offers:
◦Dry needling/ Acupuncture
◦Trigger Point Therapy
◦Joint mobilisation and manipulation
◦Exercise and gym programmes
◦Exercise programmes for chronic disease management
We are “dedicated to getting you better”
I graduated from Curtin in 2005. Since then I have gained experience working in both public and private sector of Physiotherapy. I have extensive experience in dry needling, sports injury management and rehabilitation.
I have worked with various sports teams (Swan District Football club, Warrick Football Club, Swan Athletic Football club) and enjoy getting people back doing the activity and fitness they enjoy particularly after injury. In your appointment I run through a thorough assessment and assess any biomechanical issues that may need correcting with exercises and orthotics. I have experience running clinical pilates which I have run weekly for the past 6 years. Often with sitting people get very stiff and pilates is a great form of exercise to improve flexibility and reduce muscle tension.
Linda Parsons: (Practice Manager)
Linda was Born in the UK and moved to Canada where she began her career in Practice Management.
Linda then moved to Australia in 1986 and co-managed a Practice in in Karratha for 3 years.
Finally moving to Perth in 1989, managing practices varying in numbers of staff and Doctors.
WA Manager of the year for Mayne Health 2004.
Megan: (Practice Nurse)
Megan has been nursing for 17 years and did her training in New Zealand. She has worked in all the major hospitals throughout Perth and for the last 5 years in General Practice. Megan has 2 children a dog a cat and enjoys walking, reading, music and car racing.
Ms. Jordan Glasson: (Registered Nurse)
Ms. Tameka Matsen (Staff Member)