The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to The National Privacy Principles Act and the Health Records and Information Act.
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
NON URGENT RESULTS
The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.
If your results are NORMAL we will NOT contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
(Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.
Please ring 08 9576 1091 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
CANCELLATIONS / MISSED APPOINTMENTS
We require 12 hour’s notice if you wish to cancel your appointment and if you miss your appointment a non- attendance fee of $20.00 will be charged.
Surgical procedures and wound dressings attract an extra fee. (ask reception before procedure)
TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at firstname.lastname@example.org. All personal email is stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.
For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
Joondalup Hospital – 9400 9400
GP after hours – 9400 9988
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583
Staff at Chittering Health Centre
Dr Ghazala Minhaj MBBS ,DNB General Surgery
Dr Minhaj is a General Practioner from India with speciality in General surgery. She has been practicing in Australia for last 5 yrs and she has extensive experience in General practice from Australia & overseas.
Areas of interest:
Skin Cancer Treatment
Chronic Disease management
IUDs e.g. Marina & CuT
Implanon insertion and removal
Incision and drainage
Minor surgical procedures
Incisional and excisional Biopsy
Dr. Naguib Youssef MBBch
Dr Youssef is a General Practitioner from Egypt. He was graduated in 2000.
He has a special interest in family health care. He enjoys spending time with his family and is passionate about music and painting
Areas of interest include:
Healthy Kids and Elderly Health Assessments
Chronic Disease Management e.g. Diabetes, Asthma, Hypertension, etc.
Via Care Plans and EPC allied health referrals
Antenatal Shared Care
Minor surgery including: Removal of skin lesions
Karen Alford (Receptionist)
Karen has been living in Upper Chittering and loves the country lifestyle. She used to visit her Uncle’s farm in Bindoon many years ago and never did she think she would become part of the community again, some 37 years later. Whilst this is the beginning of her journey working at a medical practice, Karen has several year’s experience in customer service, as well as working for a leading health insurance fund in W.A.
Naomi Carr (Practice Nurse)
Naomi is a comprehensive registered nurse. She graduated from Edith Cowan University Churchlands, Perth in 2002. She spent 10 years working in adolescent mental health, before making the move over to practice nursing. She lives on a farm with her husband, running cattle and enjoys horse riding.
Mary Angus (Practice Nurse)
Mary is one of the Practice Nurses at the new Chittering Health service in Bindoon. She has been a nurse for 39 years with her early years being spent working in aged care and since the late 80’s working in the Operating Theatre & Recovery. She moved to the shire of Chittering about 7 years ago and loves working with the local community in General Practice.